Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and Chopt ("Company," "we," "us," or "our"), governing your access to and use of the Website at chopt-cafe.click and all associated services, features, content, and functionality. Your use of our Website or Services constitutes your full and unconditional acceptance of these Terms, along with our Privacy Policy, which is incorporated herein by reference.

By accessing or using the Website, you represent and warrant that:

• You are at least 18 years of age or have the legal capacity to enter into a binding contract in your jurisdiction;
• You are not prohibited by applicable law from entering into these Terms;
• You will use the Services only for lawful purposes consistent with these Terms and all applicable federal, state, and local laws and regulations of the United States;
• All information you provide to us is accurate, current, and complete.

If you are accessing or using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" will include both you individually and the entity you represent.

2. Description of Services

Chopt is a food-oriented business operating in the United States. Our Website and associated Services may include, but are not limited to, the following:

• Online Menu Browsing: Users may view our current food menu, including descriptions, pricing, ingredients, and nutritional information.
• Online Ordering: Users may place orders for food items for pickup, delivery, or dine-in, where available.
• Reservations: Where applicable, users may reserve tables or schedule dining experiences through the Website.
• Account Management: Users may register for an account to manage orders, save preferences, track order history, and participate in loyalty programs.
• Promotional and Loyalty Programs: From time to time, we may offer discounts, promotions, rewards points, and loyalty incentives to registered users.
• Customer Support: Users may contact our team for inquiries, complaints, or assistance via the contact information provided herein.
• Informational Content: The Website may contain blogs, recipes, nutritional guides, announcements, and other content related to our food and services.
• Third-Party Integrations: The Website may integrate with third-party delivery platforms, payment processors, or mapping services to enhance user experience.

We reserve the right, in our sole discretion, to modify, suspend, discontinue, or restrict access to any part of the Services at any time, with or without prior notice and without liability to you.

3. User Accounts and Registration

Certain features of our Services may require you to create a user account. When registering, you agree to:

• Provide accurate, complete, and up-to-date registration information;
• Maintain and promptly update your account information;
• Maintain the confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to terminate, suspend, or refuse to create any account at our sole discretion, including but not limited to accounts that we determine have violated these Terms or applicable law. You may not transfer or assign your account to any other person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them in a manner consistent with all applicable federal, state, and local laws and regulations. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Violating any applicable law, regulation, rule, or ordinance, including but not limited to U.S. federal law, applicable state law, and the regulations of the Federal Trade Commission (FTC);
• Engaging in fraudulent, deceptive, or misleading conduct in connection with your use of the Services;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Posting, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Using the Website to solicit personal information from minors or to harm minors in any way;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website.

4.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website;
• Using any robot, spider, scraper, data mining tool, or other automated means to access or collect data from the Website without our prior written consent;
• Uploading or transmitting viruses, Trojan horses, worms, or any other malicious code that may disrupt, impair, or interfere with the Website or its servers;
• Interfering with or disrupting the integrity or performance of the Website, its servers, or any networks connected to it;
• Attempting to decompile, reverse engineer, disassemble, or hack any aspect of the Website;
• Circumventing any technological measures implemented to protect the Website or its content.

4.3 Commercial Prohibited Conduct

• Using the Services for any commercial purpose not expressly authorized by us in writing;
• Collecting or harvesting user data from the Website for commercial purposes;
• Submitting false, fraudulent, or duplicate orders;
• Abusing promotional codes, discount offers, or loyalty rewards programs.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole judgment, violates this provision, including without limitation, removing the offending content, suspending or terminating accounts, and reporting to law enforcement authorities.

5. Intellectual Property Rights

All content, materials, and information available on the Website, including but not limited to text, graphics, logos, icons, photographs, images, audio clips, digital downloads, data compilations, software, and the overall design and appearance of the Website (collectively, the "Content"), are the exclusive property of Chopt or our licensors and are protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

5.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Content;
• Modify, adapt, translate, create derivative works from, or reverse engineer any Content;
• Remove or alter any copyright, trademark, or other proprietary notices from the Content;
• Use any Content for commercial purposes without our prior written consent.

5.2 Trademarks

The name "Chopt," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

5.3 User-Submitted Content

If you submit, post, upload, or otherwise make available any content on or through our Website (including reviews, comments, photos, or feedback), you grant Chopt a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, distribute, display, publish, translate, modify, and create derivative works from such content for any purpose, without compensation to you. You represent and warrant that you own or have the necessary rights to grant this license, and that your content does not violate any third-party rights or applicable law.

6. Payment Terms

Where our Services include online ordering, reservations, or any other transactional features that require payment, the following terms apply:

6.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. We reserve the right to modify our pricing at any time. Prices displayed at the time you place your order will be the prices charged, subject to any applicable taxes and fees.

6.2 Payment Processing

We use third-party payment processors to handle all payment transactions. By providing your payment information, you authorize us or our designated third-party payment processor to charge your payment method for all amounts owed. We do not store complete credit card information on our servers. Your payment information is subject to the privacy policy and terms of the applicable payment processor.

6.3 Refunds and Cancellations

All sales are final unless otherwise required by applicable law or expressly stated in our Refund Policy. Refunds, if applicable, will be processed in accordance with our Refund Policy published on the Website. We reserve the right to refuse refunds for orders that have already been prepared or delivered. If you believe there is an error with your order or billing, please contact us immediately at [email protected].

6.4 Fraudulent Transactions

We reserve the right to cancel any order that we believe, in our sole discretion, may be fraudulent. We may also report any suspected fraudulent activity to the appropriate law enforcement authorities and may cooperate fully with any investigation.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Chopt. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. Your use of third-party websites or services is at your own risk, and these Terms do not govern your use of third-party services.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY OF ANY INFORMATION OR CONTENT PROVIDED THROUGH THE WEBSITE;
• WARRANTIES THAT THE WEBSITE IS FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.

ALLERGEN AND NUTRITIONAL INFORMATION: While we make every effort to provide accurate menu descriptions and allergen information, we cannot guarantee that food items are free from any specific allergen. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order. Chopt disclaims any liability for adverse reactions resulting from undisclosed allergens or dietary concerns.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES;
• ANY OTHER MATTER RELATING TO THE SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CHOPT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE STATE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or Services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including without limitation any intellectual property rights or privacy rights;
• Any user-submitted content you post, upload, or otherwise transmit through the Website;
• Your negligence or willful misconduct;
• Any misrepresentation made by you.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such event, you agree to cooperate fully with our defense of such claims. You shall not settle any claim without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the State in which Chopt's principal place of business is located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the federal or state courts located in the United States with competent jurisdiction over the matter. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

Our Services and Website are operated from the United States. We make no representation that our Services are appropriate or available for use outside of the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with all applicable laws of your jurisdiction.

These Terms are subject to applicable United States federal law, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive practices in commerce, and other applicable federal consumer protection laws. Users located in California also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us informally to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services. Please send a written notice describing your claim to [email protected]. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with the dispute resolution processes described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except for disputes that qualify for small claims court, you and Chopt agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved exclusively through final and binding arbitration, rather than in court, in accordance with the rules of the American Arbitration Association (AAA) then in effect.

The arbitration shall be conducted on an individual basis. You agree that you may not bring claims against Chopt as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator shall not have the authority to consolidate more than one person's claims or otherwise preside over any form of class or representative proceeding.

You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

12.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CHOPT EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDINGS. Any claims must be brought individually, and not as part of any purported class or consolidated action.

12.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided the action remains in such court and advances only on an individual basis.

13. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you continue to access or use the Website or Services. We reserve the right, in our sole and absolute discretion, to:

• Terminate or suspend your access to the Website or Services, with or without cause, at any time and without prior notice;
• Terminate or suspend your account for any reason, including but not limited to violation of these Terms, fraudulent activity, or conduct we determine to be harmful to the Website, other users, or our business;
• Discontinue the Website or any part of the Services permanently.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination of your account, your right to access and use the Services will cease immediately. However, any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to the provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

14. Changes to Terms

We reserve the right to modify, amend, update, or replace these Terms of Service at any time and in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on our Website;
• Sending an email notification to the address associated with your account (if applicable).

Your continued use of the Website or Services after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and Services. We encourage you to review these Terms periodically to stay informed about our policies.

We will maintain prior versions of these Terms and make them available upon written request submitted to [email protected].

15. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from us, including but not limited to emails, push notifications, and in-app messages. These communications may include order confirmations, account updates, promotional offers, and other information related to your use of the Services. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of promotional communications, you may do so by following the unsubscribe instructions included in any such communication or by contacting us at [email protected]. Please note that opting out of promotional communications will not affect transactional or service-related communications.

16. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the FTC's guidelines on online privacy and data security.

17. Accessibility

Chopt is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you experience any accessibility issues while using our Website, please contact us at [email protected] so that we may assist you and work to improve our Website's accessibility.

18. Force Majeure

Chopt shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, civil unrest, governmental actions, labor disputes, utility outages, internet disruptions, supply chain disruptions, or any other event beyond our reasonable control (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable.

19. Waiver

No waiver by Chopt of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if made in writing and signed by an authorized representative of Chopt.

20. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Chopt with respect to your use of the Website and Services, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter. No oral or written information or advice given by Chopt or its authorized representatives shall create a warranty or otherwise expand the scope of these Terms.

22. Assignment

You may not assign or transfer these Terms, or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void. Chopt may freely assign or transfer these Terms or any of its rights and obligations hereunder to any affiliate, successor, or purchaser of all or substantially all of our assets, without restriction or notice to you. Subject to the foregoing, these Terms will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. No Third-Party Beneficiaries

These Terms of Service do not and are not intended to confer any rights or remedies upon any person or entity other than you and Chopt. There are no third-party beneficiaries to these Terms, and nothing herein shall be construed to create any right, benefit, or remedy in any third party.

24. Headings and Interpretation

The headings used in these Terms are for convenience and reference purposes only and shall not affect the interpretation or construction of these Terms. The use of the word "including" in these Terms shall be construed to mean "including, without limitation" in all cases. These Terms shall be construed without strict interpretation for or against either party.

25. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.